Terms of Service

1. Who you are contracting with

EU Labels 4 AI (“the Service”) is operated by [Full legal name], a sole trader registered in the Central Registration and Information on Business (CEIDG) in Poland (“we”, “us”).

• Registered address: [Street address], [postal code] [town], Poland
• NIP [0000000000]
• REGON [000000000]
• General and legal contact: [email protected]
• Support and billing: [email protected]
• Website: www.eulabels4ai.com

You can also reach us through the contact form on this site, which opens from the Contact link in the navigation and in the footer. We aim to answer within five working days.

2. These terms

These terms apply when you visit this website, create an account, buy credits, or use the labelling editor. By doing any of those things you accept them. If you do not accept them, do not use the Service.

Our Privacy Policy explains how we handle personal data and forms part of the agreement between us.

These terms are published in English, and English is the language of the contract. Where you deal with us as a consumer, this does not deprive you of any right to communicate with us or with a public authority in your own language where the law of your country of residence gives you that right.

3. What the service does

The Service places the European Commission’s AI disclosure labels onto image files that you supply. You choose a label, a corner, black or white, and a size; the Service calculates placement and margins for each image and returns it as a new file at its original pixel dimensions, in the format it arrived in. JPG and PNG are supported. One or many images can be processed at a time.

What it does not do

This matters more than the feature list, so it is set out plainly. The Service:

• is not legal advice and does not make you compliant with anything. Transparency obligations for AI-generated content — including those in Article 50 of Regulation (EU) 2024/1689, the AI Act, which became applicable on 2 August 2026 — fall on you. Whether an obligation applies to you, which images it covers, and whether a visible label discharges it are questions for you and your own advisers.
• does not detect AI-generated content. It has no opinion about your images. You decide which images carry a disclosure and which label they carry, and you are responsible for that decision. Labelling an image that was not AI-generated, or failing to label one that was, are both outcomes the Service will produce faithfully if that is what you ask it for.
• does not apply machine-readable marking. It writes a visible label onto the pixels of an image. It does not embed watermarks, provenance metadata, or C2PA content credentials, and it therefore does not by itself satisfy any obligation to mark outputs in a machine-readable format.
• does not preserve file metadata. Because each image is decoded and re-encoded to draw the label, metadata such as EXIF, ICC colour profiles, or existing provenance markers may not survive the process. Keep your originals. If your images carry provenance data you rely on, check an export before processing a batch.

We describe the Service as aligned with published Commission guidance because we track the artwork the Commission publishes and update the label set when it changes. That is a statement about the artwork, not a guarantee about your legal position.

4. Accounts

You need an account to use the editor. To create one you must be at least 18 years old and able to enter into a binding contract. If you are creating an account for an organisation, you confirm you are authorised to accept these terms on its behalf.

We use passwordless sign-in. You give an email address, we send a link and a six-digit code to it, and whoever holds that email can sign in. There is no password to change, which means access to your inbox is access to your account. Keep it secure, and tell us at [email protected] if you think someone else has reached your account.

One account per person or organisation. Do not create multiple accounts to collect the free signup credits more than once.

You may close your account at any time by writing to [email protected]. Closing an account forfeits any unused credits on it, except where you are exercising the withdrawal right in section 7 or are entitled to a refund under section 8.

5. Credits

The Service runs on credits. One credit labels one image. Credits are consumed when you export labelled images, not when you upload or preview them.

• Signup credits. New accounts receive five credits once the email address is confirmed by clicking the link we send. They are a free trial allowance, not a purchase, and section 7 does not apply to them.
• Purchased credits do not expire. Buy a pack and use it whenever you need it. There is no subscription and no monthly minimum.
• Failed renders are refunded automatically. If an image fails to render during an export, the credit for it returns to your balance. Your credit history on the account page shows these as a separate entry.
• Credits have no cash value outside the Service. They cannot be transferred between accounts, sold, or exchanged for money, except where you exercise a right under section 7 or section 8.

Your balance and your recent credit history are shown on your account page and are the record of what you hold.

6. Prices and payment

Credit packs and their prices are listed on the pricing page. The price shown to you at checkout, in the currency shown there, is the price you pay. Prices include VAT where VAT applies to your purchase.

Payments are processed by Stripe. We never see or store your card details. Placing an order takes you to Stripe’s hosted checkout; the contract for the credits is formed when Stripe confirms your payment and the credits appear in your balance, which is usually within a few seconds.

If a payment is later reversed or charged back, we may remove the corresponding credits from your balance and restrict the account until the matter is resolved. If you think a charge is wrong, write to [email protected] before raising a chargeback — it is faster, and it does not lock your account.

We issue a receipt for every purchase to the email address on the account. Tell us at [email protected] if you need an invoice carrying a VAT number or different billing details.

7. Right of withdrawal

This section applies if you are a consumer — an individual buying for purposes outside your trade, business, craft or profession — resident in the European Union. If you are buying as a business, it does not apply to you.

As a consumer you normally have 14 days from the day your purchase is confirmed to withdraw from it without giving a reason.

How the 14 days work here

Credits are digital content supplied immediately. When you buy, you are asked to agree that supply begins at once and to acknowledge that you lose the right of withdrawal for credits you go on to spend. That has a practical result worth stating clearly:

• Credits you have not spent: you may withdraw within 14 days and we refund them in full.
• Credits you have spent: the content has been supplied — you have the labelled files — so the withdrawal right no longer covers them.

If you withdraw while part of a pack is unspent, we refund the unspent portion at the price you paid per credit for that pack.

How to withdraw

Tell us. An unambiguous statement is enough — email [email protected] from the address on your account, saying that you are withdrawing and which purchase it concerns. You may use the model withdrawal form in Annex I(B) of Directive 2011/83/EU, but you do not have to. Sending the message before the 14 days are up is enough; it does not have to reach us within them.

We refund within 14 days of being told, using the same payment method you paid with, at no cost to you.

8. Refunds

Beyond the withdrawal right in section 7 and the statutory remedies in section 12, fees already paid are not refundable, and unused credits are not refunded when an account is closed.

Nothing in this section limits any right you have under mandatory consumer-protection law. In particular, if the Service is faulty, is not supplied, or does not match how we describe it, you keep your statutory remedies, which may include repair, a price reduction, or ending the contract and getting your money back.

We would rather fix a problem than argue about one. If something went wrong — a botched batch, a duplicate purchase, credits that did not arrive — write to [email protected] and tell us what happened.

9. Your images and exports

Your images are never sent to us. Every image you add is decoded, labelled, and re-encoded by your own browser on your own device. No image file and no label setting leaves your computer. The only things that travel over the network are your sign-in and your credit balance.

Because we never receive your images, we do not host them, we do not back them up, we cannot recover them, and we ask for no licence over them. You keep every right you had in them.

You are responsible for having the rights to the images you label, and for the accuracy of the disclosure you apply to them.

Exports are yours. Labelled files you export may be used commercially — in products, packaging, documentation and paid campaigns — with no per-use fee and no attribution requirement.

10. The label artwork

The disclosure labels the Service applies are based on artwork published by the European Commission. We do not claim ownership of that artwork and we grant you no rights in it beyond what its own terms allow. What we provide is the software that places it correctly.

We update the label set when the Commission’s published artwork or guidance changes. Files you exported earlier are not updated retrospectively — they carry the label as it stood when you exported them.

11. Acceptable use

You agree not to:

• use the Service to break the law, or to infringe anyone’s rights;
• apply or remove a disclosure label in order to mislead — for example, labelling a photograph as AI-generated to discredit it, or presenting AI-generated material as unlabelled authentic content;
• resell, sublicense, or offer the Service as your own, or run it as a service for third parties, without our written agreement;
• reverse engineer, decompile, or attempt to derive the source of the Service, except to the extent that applicable law expressly permits it despite this restriction;
• probe, scan, or interfere with the Service or its infrastructure, circumvent the credit system, or use automated means to create accounts or claim signup credits;
• upload material that is unlawful to possess or distribute.

Found a security problem? Report it to [email protected] and give us a reasonable chance to fix it before publishing. We will not pursue you for good-faith research that respects this section and other people’s data.

12. Availability and changes

We aim to keep the Service running and correct, but we do not promise it will be uninterrupted or error-free. We may carry out maintenance, and parts of the Service depend on third parties — hosting, payments, email delivery — whose interruptions are outside our control.

We may change how the Service works, including adding, altering, or withdrawing features. Where a change materially and negatively affects your ability to use credits you have already bought, we will tell you in advance by email and, if you are a consumer, you may end the contract and receive a refund for the unused credits, as provided by Directive (EU) 2019/770.

If you are a consumer, we supply the Service in conformity with the contract and remain liable for a lack of conformity under the law implementing that Directive. Your statutory remedies come first and are not affected by anything in section 14.

13. Our intellectual property

The Service — its software, interface, text, and design — belongs to us or to our licensors. Using the Service gives you a limited, non-exclusive, non-transferable, revocable right to use it as intended, for as long as these terms are in force. Nothing else is granted, and our name and branding remain ours.

This section does not affect your ownership of your images or your exports, which section 9 covers.

14. Liability

What we never limit. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for damage caused intentionally, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow to be excluded or limited. If you are a consumer, nothing here removes or reduces your mandatory statutory rights, and any term that would do so does not apply to you.

Subject to that, and to the extent the law allows, the Service is provided as it is and as available; we are not liable for indirect or consequential loss, for lost profits, revenue, goodwill, or data; and our total liability arising out of or in connection with the Service is limited to the greater of the fees you paid us in the twelve months before the event giving rise to the claim, or fifty euros.

Regulatory outcomes are not ours. As section 3 sets out, the Service places labels; it does not determine which images need one and it gives no legal advice. We are not liable for fines, penalties, enforcement action, or losses arising from your decisions about whether, when, and how to disclose AI involvement in your content, or from your reliance on the Service as a compliance measure.

15. Suspension and termination

You may stop using the Service at any time and close your account as described in section 4.

We may suspend or close an account that materially breaches these terms — in particular section 11 — or where we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to put the breach right.

If we close your account for a reason that is not your breach of these terms, we refund your unused credits. If we close it because of your breach, unused credits are forfeited. Sections 9, 13, 14 and 17 survive the end of this agreement.

16. Changes to these terms

We may update these terms — for example when the Service changes or the law does. The current version is always at this address, with the date it was last updated at the top.

If a change materially affects your rights, we will give reasonable notice by email to the address on your account before it takes effect. Continuing to use the Service after that means you accept the new terms; if you do not, you may close your account, and if you are a consumer and the change disadvantages you, you may end the contract and be refunded for unused credits. Changes never apply retrospectively to purchases already made.

17. Governing law and disputes

These terms and any dispute arising from them are governed by the law of Poland.

If you are a consumer, that choice does not deprive you of the protection of the mandatory rules of the country where you habitually reside. You may bring proceedings in the courts of that country, and you may only be sued there.

If you are a business, the courts of Poland have exclusive jurisdiction.

Before going to court

Please write to us first at [email protected]. Most problems are a misunderstanding or a bug, and both are quicker to fix directly.

If that does not resolve it, consumers have free help available:

• in Poland, the Office of Competition and Consumer Protection (UOKiK) and your local district consumer ombudsman (powiatowy rzecznik konsumentów), who advise and mediate at no cost;
• elsewhere in the EU, the European Consumer Centre in your country, which helps with cross-border purchases.

We are not currently committed to any out-of-court dispute resolution body. The European Commission’s online dispute resolution platform closed on 20 July 2025 and is no longer available.

18. Contact

Questions about these terms, or formal notices: [email protected].

Anything about your account, credits, or a payment: [email protected].

By post: [Full legal name], [Street address], [postal code] [town], Poland.